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Questions Asked in the general phone and tablet repairs
What is included in the coverage of my warranty?Your warranty covers any defects or malfunctions that may arise as a result of the repair work performed on your device. It is important to note that the warranty does not cover any damage caused by accidental factors such as drops, cracks, water damage, or other types of physical damage to the device. This is because these types of damage are typically the result of user-caused incidents, rather than a result of the repair work performed. However, our team is always available to assist with any issues or questions you may have about the warranty, and we are committed to providing the highest level of customer satisfaction for all of our repairs.
What is the typical turnaround time for a repair?We strive to provide fast and efficient repairs for all of your mobile device needs. For most common repairs, such as screen replacements, battery replacements, and charging port repairs, the average completion time is between 30 and 45 minutes. This quick turnaround time is due to our highly skilled technicians and their use of high-quality parts and tools. However, for more complex repairs such as microsoldering, the process may take longer. Microsoldering repairs typically require more advanced technical skills and specialized equipment. As a result, the average completion time for these repairs is estimated to be between 3 to 5 days. Our technicians will provide a more accurate time frame for your specific repair needs when you bring your device in for a consultation. Regardless of the type of repair, our team is dedicated to providing the best possible service and ensuring your device is returned to you in top working condition.
Will I experience any data loss during the repair processNo, in any standard repair where the device was functioning properly before, you will not lose any data. However, in certain repairs, data may be lost, and we will advise you of this before beginning the repair process. For example, during the microsoldering process, resetting the device may be necessary, but we will discuss this with you and ensure that all important data is backed up before proceeding with the reset
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