Terms & Conditions
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to RepairBase and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.
2.4 Where specified we also offer genuine Apple parts sourced from Apple reclaimed parts graded Mint.
2.5 We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, RepairBase is not liable for any faults found therefore we shall require the passcode of your Device to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.6 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.)
2.8 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you a diagnostic fee in accordance with our standard charges.
2.9 In order to complete a diagnostic or repairs it may be necessary to disassemble the device, which may result in further damage to the device. RepairBase take no liability for any further damage to the device, because of any existing damage. RepairBase will not cover the cost of replacement parts in any circumstances including if the device is not repairable.
2.10 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.11 Diagnostics are a chargeable, non-refundable service.
2.12 We shall notify you when the Device has been repaired and is available for collection from the service centre. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be recycled if not collected by day 56
2.13 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for storage of your Device.
2.14 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.15 RepairBase will install warranty seals following the repair. Any tampering of the seals will void the RepairBase warranty.
2.16 Our products and repairs are covered by the warranty terms outlined in the table below:
iPhone Premium Screens – Lifetime
iPhone Original Screes – Lifetime
All other Device screen replacement 12 months
Battery Repairs – 12 months
Liquid Damage – 3 months
All warranty are specified on the receipt after repair.
2.17 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.18 All repairs carried out by RepairBase will have warranty seals applied, whenever a device is returned for a warranty repair the integrity of these sealed are confirmed, if these sealed are found to be missing or tampered with RepairBase reserves the right to void any warranty attached to the device.
2.19 Warranty repairs do not cover any additional travel, postage or courier costs incurred.
2.20 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at RepairBase or any issues found in your Device (ie. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.21 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.22 We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.23 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the Diagnostic fee, should you wish to take this option.
2.24 Following repair, any water proofing or resistance cannot be guaranteed
2.25 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.
2.26 If you proceed with a battery replacement repair on iPhone X or later models, an important display message will appear on the lock screen for up to 48 hours after the battery replacement, before disappearing into the settings app. The ability to view your battery health within the settings will also be removed. By agreeing to the battery replacement, you acknowledge and accept these changes to your device's functionality.
2.27 Where parts are required to be ordered for your repair, we require the repair to be fully paid before the parts are ordered and is a non-refundable service.
2.28 Only one promotional discount may be applied at any one time and subject to the discretion of the management. All valid discounts and promotions must be applied at point of sale.
2.29 Packaging for courier repairs will be provided on the return journey to customers but it is the customers responsibility to pack all devices securely before collection by the courier service provider.
2.30 If you request a refund for a repair, we reserve the right to reverse any repair completed and retain any necessary parts in order to process the refund. We cannot guarantee that your original part will be returned, we will provide a part in a similar condition to the part that was initially attached to the device when the repair was initially started. By requesting a refund, you acknowledge and accept these terms.
2.31 Non-Refundable Backorder Deposit
A "backorder" is defined as when an RepairBase store does not have the required parts to complete your repair and the part/s must be delivered to the store location, ahead of your repair appointment, either from our central-Warehouse or directly from our part suppliers.
The backorder deposit is a non-refundable deposit unless RepairBase has been unable to fulfil the backordered part/s required for your repair.
We will deduct the total deposit value from your total repair cost if your repair has been successful. If your repair has not been successful and is declared beyond economical repair, RepairBase reserves the right to keep the non-refundable deposit.
Only one non-refundable backorder deposit will be charged per repair appointment.
2.32 If we damage a device during the repair process, we will resolve the issue by replacing the damaged part with our own high-quality parts. We reserve the right to not use an OEM genuine part replacement unless otherwise stated. By agreeing to our repair services, you acknowledge and accept these terms.
3.1 You confirm that you consent to RepairBase UK Trading Limited (RepairBase) using your information (including name, address, telephone number, email address, Device make/model/IMEI/network) to allow us to process your trade in and contact you and the network in relation to the trade in and unlocking of the Device only.
3.2 You will be deemed to have accepted these terms and conditions ("Conditions") when you provide us with the device you wish to trade in (the "Device") by either handing us the Device if you trade in in-store, or sending the Device to us if you trade in online or over the telephone. Before providing us with the Device, if you have any questions relating to these Conditions please contact us via our website at FAQ'S | Repair Base
3.3 You confirm that you are either the owner of the Device or you have obtained express permission from the rightful owner to trade in the Device.
3.4 The Device must not be stolen or listed with us or a third party as stolen. We will check the Device with our internal unlocking server , from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Quoted Value will not be paid to you.
3.5 The Device must not have been purchased from RepairBase within the 30 days prior to trade in.
3.6 The quoted Device trade in value ('Quoted Value') will be determined by us or a third party on our behalf based on the make and model of the Device.
3.7 If the Device contains a SIM card, you must remove this along with any accessories prior to trade in. We will not be liable for any consequences of you not removing the SIM card or accessories, including any payments associated with the Device or the SIM card.
3.8 Data stored on the Device that you wish to retain must be saved elsewhere and you must remove any memory card and/ or all data that has been put onto the Device prior to trade in. We will not be liable for any damage, loss or erasure of any such data or for any consequences of you not removing your data or memory card, including use or disclosure of such data.
3.9 We may deem the Device to be a ‘Like New’, ‘Grade A’, ‘Grade B’, ‘Grade C’ or ‘Faulty’, where a:
Like New - These devices are in excellent condition and appear almost new. They have little to no signs of wear or use and have been fully tested to ensure that they function perfectly. These devices are visually appealing and come with all the latest features and software updates. They are ideal for anyone looking for a high-quality smartphone that functions flawlessly.
Grade A - These devices are in excellent condition with only minor signs of use. They may have up to 3 very light scratches on the screen and up to 5 light scratches on the housing and camera surround. They have no cracks, dents, scuffs, missing paint, pressure marks, screen burn, or dead pixels. The devices power on and are fully functional, with no liquid damage. All features including the home button, Touch ID, Face ID, and NFC function correctly. They come with the original software and hardware, are UK models, and have not been modified, jailbroken, or rooted.
Grade B - These devices have more signs of wear than Grade A devices but are still fully functional and have no liquid damage or screen burn. They may have more than 3 very light scratches on the screen and more than 5 light scratches on the housing and camera surround. They may have some dents, scuffs, chips, or missing paint. The battery health must be a minimum of 80%, and all features including the home button, Touch ID, Face ID, and NFC must function correctly. They come with the original software and hardware, are UK models, and have not been modified, jailbroken, or rooted.
Grade C - These devices have noticeable signs of wear and tear, with more than 10 overall scratches on the screen, housing, and camera surround. They may have some dents, scuffs, chips, or missing paint, but they still power on and function correctly. They have no liquid damage or screen burn, and the battery health is at least 80%. All features including the home button, Touch ID, Face ID, and NFC must function correctly. They come with the original software and hardware, are UK models, and have not been modified, jailbroken, or rooted.
Faulty - These devices are not in working condition and have physical damage such as cracks, pressure marks, screen burn, bent, engravings, pixel discoloration, or dead pixels. The housing of the device is heavily scratched or grazed and will need to be replaced. The display has deep scratches that can be felt, delamination, deep chips, or cracked glass. Dust can be found under the screen and/or on the camera lens. The home button, Touch ID, Face ID, and NFC do not function correctly, and there are signs of liquid damage. The battery health is less than 80%, and the stylus, where applicable, is missing. Additionally, the handset is a non-UK model with modified software and/or hardware that has been jailbroken or rooted. These devices are not recommended for purchase and should be replaced or repaired.
For trade ins in-store only:
3.10 We will pay the Quoted Value onto your debit card where available within 3 working days; or
3.11 The value can be used to create a Trade-in credit note against any purchase you make in store; or
3.12 The value can be used as part or full payment for other products. When the Trade-in value exceeds the cost of the purchased product(s), any remaining value can be refunded onto a debit card or used to create a Trade-in credit note.
3.13 Once you have traded in the Device, it will not be returned to you under any circumstances.
For trade ins online and by telephone only:
3.14 Following you accepting to trade in, we will send you a pre-paid addressed padded envelope (the "Envelope") within 3 working days. We will only accept the Device if it is returned to us in this Envelope. We will not be liable for loss of your Device before we receive it;
3.15 In order to honour the Quoted Value we must receive the Device within 14 calendar days of you accepting to trade in; and
3.16 provided the Device received is as advised by you and has been received within the 14 calendar days in the Envelope, we will send you a cheque within 7 working days or make a transfer via BACS for the Quoted Value within 7 working days of receipt of the Device.
3.17 If the Device received does not completely match the description and detail as advised by you or we have not received it within the 14 calendar days, we will contact you to give you the option either to have the Device returned to you at our cost, in which case no value will be paid to you, or proceed with the trade in at a new value advised to you. If you do not respond to this contact as advised therein within 7 working days, we will assume that you have accepted our revised offer and proceed with payment accordingly. Should you wish to make a complaint about the trade-in service, you may do so in writing addressed to RepairBase Head Office, 19 Newton Road, Rushden, NN10 0PS
3.18. Both parties aggregate liability in relation to these Conditions (whether in contract or for negligence or breach of statutory duty or otherwise howsoever and whether to any entrant or otherwise) for any loss or damage shall be limited to and in no circumstances shall exceed £100 for any one incident or series of related incidents.
3.19 RepairBase reserves the right to withdraw or to change the terms of this offer at any time. Changes will be published on our website at www.repairbase.co.uk/terms-conditions
3.20 Nothing in these terms and conditions shall affect your statutory rights.
3.21 These Conditions are governed by English Law and the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions.
3.22 Each clause of these Conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
3.23 Calls to our telephone numbers should be charged at local rates but may vary from some providers and mobile phones. Calls may be monitored and/ or recorded.
Smartphone is defined as a phone with an operating system running iOS or Android.
Exclusions - Customers who have taken a web-exclusive deal or other discounts are excluded from this offer. Promotion cannot be used in conjunction with any other offer. Devices trade-in on bulk are excluded from this offer.
We reserve the right to withdraw this promotion or change these terms and conditions at any time
Maximum of 1 trade-in per connected promotional product.
Trade-in value will be calculated at the time of the trade-in.
Promotional value will be automatically calculated.
For online transactions, the handset must arrive within 14 days after the end of the offer to be eligible for this offer.
As per standard trade-ins terms and conditions
Traded-in phone must be a mobile phone used on the UK network within the last 10 years
4.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to:
(a) supplying the Services again
(b) payment of the cost of having the Services supplied again; or
(c) repaying you any amount that you have paid in respect of the services in exchange for returning your device to the to a similar condition as it was received
4.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by RepairBase, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. To receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to RepairBase. Your original device will be kept by RepairBase and any replacement device may take up to 10 working days to be provided however all efforts will be made to provide a replacement sooner.
4.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
4.4 In the unlikely event that you Device is lost or stolen whilst in the possession of RepairBase, we will notify you at the earliest opportunity and make arrangements to replace the device on a like-for-like basis within a reasonable period of time. Where, for reasons beyond our control, it is not possible to replace the Device with the same model or variant, we will offer an alternative or similar specification and condition.
4.5 Nothing in this clause 3 shall apply to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
4.6 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising. This includes but is not limited to any travel or transportation costs or loss or damage to accessories.
4.7 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
4.8 If you use our “Central Workshop repair service”, be aware we will be working on the component level of your logic board therefore, we cannot guarantee a fix on the device. Due to the nature of the repair, there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs on work carried out.
5. Data Protection
6.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
6.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
6.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
6.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
6.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
6.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
6.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
By signing our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check in as communicated to you and detailed on our database. You also acknowledge that upon collection you will check that the device has been repaired to your expectation. If the repair has not been carried out to your satisfaction, please raise this with a member of our team and we will be happy to assist you.